This policy is publicly available in accordance with applicable privacy legislation.
Prism Eye Institute Inc. is committed to protecting the privacy, confidentiality, and security of your personal information (PI) and personal health information (PHI). This Privacy Policy explains how we collect, use, disclose, store, and dispose of personal health information in compliance with the Personal Health Information Protection Act (PHIPA) and other applicable laws.
Our Commitment to Privacy
The physicians, staff, and authorized service providers at Prism Eye Institute are dedicated to handling your personal health information with respect, professionalism, and care.
We take appropriate steps to ensure your information remains secure and protected from unauthorized access, loss, theft, misuse, disclosure, copying, modification, or improper disposal.
To support this commitment, we:
- Maintain safeguards to protect personal information and personal health information
- Conduct audits and reviews to monitor privacy compliance
- Ensure all staff, physicians, and third-party providers understand and follow privacy obligations
Collection of Personal Information
We collect personal health information directly from you or from an individual legally authorized to act on your behalf. Information collected may include:
- Name, date of birth, address, and contact information
- Health history, medications, and allergies
- Appointment and treatment information
Where permitted by law or with your consent, we may also collect information from other healthcare providers, hospitals, or specialists involved in your care.
How We Use and Disclose Your Information
Your personal health information may be collected, used, or disclosed for purposes including:
- Registering you as a patient and scheduling appointments
- Providing medical care and treatment
- Communicating with you regarding your care
- Consulting and coordinating with other healthcare providers
- Maintaining and updating electronic medical records
- Processing payments and insurance claims, including OHIP, WSIB, and private insurance
- Managing and maintaining our relationship with you
- Conducting patient experience and satisfaction surveys
- Meeting legal, regulatory, and professional obligations
Retention of Information
Prism Eye Institute retains personal information only for as long as necessary to fulfill the purposes outlined in this policy and in accordance with legal and regulatory requirements.
Safeguards and Security Measures
We use administrative, physical, and technical safeguards to protect your information, including:
Administrative Safeguards
- Privacy policies and procedures
- Staff privacy training
- Restricted access on a need-to-know basis
- Confidentiality obligations and security clearances
Physical Safeguards
- Secure facilities and restricted record access
- Controlled access to areas where information is stored
Technical Safeguards
- Password-protected systems
- Multi-factor authentication
- Encryption and firewalls
- Secure electronic medical record systems
Your Privacy Rights
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate or incomplete information
- Withdraw consent for certain uses or disclosures of your information, subject to legal and professional obligations
To make a privacy inquiry or exercise your rights, please contact:
Privacy Office
Email: [email protected]
Mailing Address: 7700 Hurontario St., Brampton, Ontario, L6Y 4M3
Telephone: 905-456-3937
If you have concerns regarding how your information has been handled, you may also contact the Information and Privacy Commissioner of Ontario:
Information and Privacy Commissioner of Ontario
Address: 2 Bloor Street East, Suite 1400, Toronto, ON M4W 1A8
Telephone: 416-326-3333 or 1-800-387-0073
Website: www.ipc.on.ca
